PLEASE KINDLY READ MUSLIM ITEMS’S [PRIVACY POLICIES] BELOW FOR DETAIL
This website is owned and operated by TURKUM INTERNATIONAL and the company reserves all the rights to update or modify the terms and conditions without any prior notice.
While accessing the site or purchasing any product or using any service provided by the site, YOU AGREE THAT
(a) you are above 18 years of age
(b) your age permits you to get into any legal contract
(c) your local jurisdiction does not bar you from entering into any legal contracts
(d) as you use this site or make any purchases through this site, you comply with the terms and conditions mentioned and all applicable rules.
(e) Your communications with MUSLIM ITEMS, be it through emails or calls will be recorded.
ESTABLISHING A MEMBERSHIP WITH THIS SITE
You may establish a membership with this site to avail of the benefits and promotional offers.
To establish a membership, you have to,
(b) provide your identification details and contact information
(c) submit authentication details as required by TURKUM International.
(d) bear responsibilities of any activity that is carried under your account or password.
(e) maintain confidentiality of your account and password and restrict unauthorised use of the same.
USE OF THE MEMBERSHIP
(a) You will not use your membership for any fraudulent or improper purpose. You will refrain from taking part in any activities that harms the interest of this website.
(b) If you find any unauthorised use of your account, immediately inform us at email@example.com
(c) TURKUM INTERNATIONAL holds absolute authority in barring any person from using this site or canceling membership or restricting access to the site without any prior notice.
(d) TURKUM INTERNATIONAL also holds the right to terminate your membership and or bar you from using its services in the future in case you are found to solicit any inaccurate, untrue or incomplete information or if the information provided becomes untrue, incomplete or inaccurate.
TERMINATION OF THE MEMBERSHIP
TURKUM INTERNATIONAL has the sole right to terminate your membership or bar you from using the site or any of its services
(a) in order to comply with applicable law or
(b) if the site determines that you are using the membership in a manner that does not comply with the terms and conditions.
DESCRIPTION OF PRODUCTS
MUSLIM ITEMS ( under TURKUM INTERNATIONAL ) will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on the website at a particular time may not always reflect the position exactly at the moment you place an order.
The setting or your computer scan may alter the color of the pictures shown on our website, slight color mismatches between the color of your item and the color shown on the screen may not mean the item is defective. However if you are confident that you have received the item in a wrong color, please contact our sales department to see if a return or refund is possible
SIZE ISSUES( For Clothing )
As all our dresses are hand sewn prefer to our standard size, the finished gown may vary by approximated 2 CM in either direction of the specified measurements . To ensure that your item will still fit you perfectly, our tailors will adjust size for you if you provide your measurement . Should your item size differ from the specifications
of your order by more than 2 CM, we encourage you to find a local tailor to make adjustment, and we will gladly reimburse the tailoring costs, if you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
DEFECTIVE, DAMAGED OR MISSHIPPED ITEMS
Defective, damaged or miss-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide our sales with photographs clearly showing the problem with the dresses.
SHIPMENT & DELIVERY
Dispatch is arranged within 24-72 hours once your payment is verified by PayPal, Alipay or other payment methods ( except cash on delivery ). However, please kindly note that international delivery highly depends on your local customs and post service. EMS : 5-13 DAYS . DHL/UPS/FEDEX/TNT : 3-7DAYS. TURKISH AIR POST MAIL : 15-40 DAYS
To ensure you receive your delivery upon minimum tax, we can declare as "GIFT/SAMPLE", instead of shipping as cargo. In this way, any applicable import duty ( which will be lower ) will be covered by you. Please note that ALL IMPORT TAX IS CHARGED FROM YOUR LOCAL GOVERNMENT IS NOT OUR RESPONCE, so please check your check your government tax rate before you purchase.
If for any reason you are not content with the item you have bought, you may return it to us within 7 days after delivery provided that the product is in its original package and undamaged. Please note our FORMAL & EVENING DRESS’ RETURN POLICY IS MAX. ONE DAY AFTER YOU RECEIVED. Please be kindly reminded that the customer is responsible for the return shipping costs. Once we receive the item and confirm it"s not damaged, your refund will be processed within 3-7 working days.
WARRANTIES AND REFUNDS
The warranty for Mikat watches is 3 years for digital products and 2 years for analog-digital ones from the purchase date. If your watch fails to operate to its specification during the warranty period, we, Turkum International, as the original supplier of your product, or an authorised Mikat Watches stockist, depending on your location, will repair or replace it. Warranties for other electronic products are on year.
Mikat Watches International Guarantee: If during the warranty period beginning on the date of purchase your watch becomes defective due to faulty materials or workmanship we guarantee to replace free of charge the defective part providing:
The watch has not been damaged due to accident, misuse, wear and tear, neglect or damage caused during transmit to and from the purchaser.
Repairs are only carried out by accredited Mikat Watches agents using correct spare parts.
That a proof of purchase is provided. Failure to enclose the proof of purchase could result in a charge being made.
Please note that the warranty does not cover the life of the battery or normal wear and tear of the case and strap.
The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Mikat Watches
If the problem is not covered by the warranty or if you warranty has expired, charges apply.
Free estimates will be given on chargeable repairs.
When returning your watch for service please pack it in a sturdy box (not the original presentation case) to ensure maximum protection.
Send it by registered mail with your proof or purchase and reason for its return. Include your name, return Address and daytime telephone number.