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    Privacy & Policy

    PLEASE KINDLY READ MUSLIM ITEMS’S [PRIVACY POLICIES] BELOW FOR DETAIL

    This website is owned and operated by TURKUM INTERNATIONAL and the company reserves all the rights to update or modify the terms and conditions without any prior notice.

    While accessing the site or purchasing any product or using any service provided by the site, YOU AGREE THAT

        (a) you are above 18 years of age

        (b) your age permits you to get into any legal contract

        (c) your local jurisdiction does not bar you from entering into any legal contracts

        (d) as you use this site or make any purchases through this site, you comply with the terms and conditions mentioned and all applicable rules.

        (e) Your communications with MUSLIM ITEMS, be it through emails or calls will be recorded.

    ESTABLISHING A MEMBERSHIP WITH THIS SITE

    You may establish a membership with this site to avail of the benefits and promotional offers.

    To establish a membership, you have to,

        (a) agree to all the terms of use as mentioned here

        (b) provide your identification details and contact information

        (c) submit authentication details as required by TURKUM International.

        (d) bear responsibilities of any activity that is carried under your account or password.

        (e) maintain confidentiality of your account and password and restrict unauthorised use of the same.

    USE OF THE MEMBERSHIP

        (a) You will not use your membership for any fraudulent or improper purpose. You will refrain from taking part in any activities that harms the interest of this website.

        (b) If you find any unauthorised use of your account, immediately inform us at info@mikatwatches.com

        (c) TURKUM INTERNATIONAL holds absolute authority in barring any person from using this site or canceling membership or restricting access to the site without any prior notice.

        (d) TURKUM INTERNATIONAL also holds the right to terminate your membership and or bar you from using its services in the future in case you are found to solicit any inaccurate, untrue or incomplete information or if the information provided becomes untrue, incomplete or inaccurate.

    TERMINATION OF THE MEMBERSHIP

    TURKUM INTERNATIONAL has the sole right to terminate your membership or bar you from using the site or any of its services

        (a) in order to comply with applicable law or

        (b) if the site determines that you are using the membership in a manner that does not comply with the terms and conditions.

    DESCRIPTION OF PRODUCTS

    MUSLIM ITEMS ( under TURKUM INTERNATIONAL ) will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on the website at a particular time may not always reflect the position exactly at the moment you place an order.

    COLOR MISMACH

    The setting or your computer scan may alter the color of the pictures shown on our website, slight color mismatches between the color of your item and the color shown on the screen may not mean the item is defective. However if you are confident that you have received the item in a wrong color, please contact our sales department to see if a return or refund is possible

    SIZE ISSUES( For Clothing )

    As all our dresses are hand sewn prefer to our standard size, the finished gown may vary by approximated 2 CM in either direction of the specified measurements . To ensure that your item will still fit you perfectly, our tailors will adjust size for you if you provide your measurement . Should your item size differ from the specifications
    of your order by more than 2 CM, we encourage you to find a local tailor to make adjustment, and we will gladly reimburse the tailoring costs, if you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

    DEFECTIVE, DAMAGED OR MISSHIPPED ITEMS

    Defective, damaged or miss-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide our sales with photographs clearly showing the problem with the dresses.

    Order Issues

    • We may not accept your order if the product you requested is out of stock.
    • Product availability. This site shares information regarding the availability of merchandise and this information can be used to estimate the time within which the company will ship the order. However, this site cannot guarantee immediate shipment after the order is placed as the inventory may vary. In case the shipment is delayed, this site will notify you through emails.
    • If we reject your order due to an error in pricing and/or other information about the merchandise, then we will notify you at the email address that you have provided. Once the error has been corrected, we will ask you whether or not you would like to re-submit your order to purchase the relevant merchandise.
    • If we have notified you that your order has been accepted by sending you a shipment confirmation email, then you will not be required to pay a price that is greater than the price that was displayed on this website at the time at which you placed your order. If we have distributed merchandise that is different from the description of the relevant merchandise (as displayed on this website at the time at which you placed your order), then you may request a return or an exchange. For additional details, please review our Return Policy down below this site.
    • Although it is unlikely that we would refuse to accept an order, we reserve the right to deny any order for any reason, including where the following situations arise: (i) insufficient information or errors in billing, payment, and/or shipping information; (ii) orders that cannot be processed due to erroneous information that you have provided, which includes, but is not limited to incorrect credit card or debit card number, expiration date, security value, or other incorrect information regarding payment types; (iii) suspected fraudulent information; or (iv) delayed shipment or unavailability of merchandise.
    • We may refuse to accept any order if fraudulent activity is suspected. We may refuse to process any subsequent order from a customer who has a history of placing fraudulent orders.
    • We may refuse any order that is connected with a previous credit card dispute.
    • We may not accept your order under circumstances that we deem fit. For the orders we cancel or do not process, you will not be charged or refunded.
    • TURKUM INTERNATIONAL also holds the right to verify your identity.

    SHIPMENT & DELIVERY

    Dispatch is arranged within 24-72 hours once your payment is verified by PayPal, Alipay or other payment methods ( except cash on delivery ). However, please kindly note that international delivery highly depends on your local customs and post service. EMS : 5-13 DAYS . DHL/UPS/FEDEX/TNT : 3-7DAYS. TURKISH AIR POST MAIL : 15-40 DAYS

    To ensure you receive your delivery upon minimum tax, we can declare as "GIFT/SAMPLE", instead of shipping as cargo. In this way, any applicable import duty ( which will be lower ) will be covered by you. Please note that ALL IMPORT TAX IS CHARGED FROM YOUR LOCAL GOVERNMENT IS NOT OUR RESPONCE, so please check your check your government tax rate before you purchase.

    RETURN POLICY

    If for any reason you are not content with the item you have bought, you may return it to us within 7 days after delivery provided that the product is in its original package and undamaged. Please note our FORMAL & EVENING DRESS’ RETURN POLICY IS MAX. ONE DAY AFTER YOU RECEIVED. Please be kindly reminded that the customer is responsible for the return shipping costs. Once we receive the item and confirm it"s not damaged, your refund will be processed within 3-7 working days.

    WARRANTIES AND REFUNDS

    The warranty for Mikat watches is 3 years for digital products and 2 years for analog-digital ones from the purchase date. If your watch fails to operate to its specification during the warranty period, we, Turkum International, as the original supplier of your product, or an authorised Mikat Watches stockist, depending on your location, will repair or replace it. Warranties for other electronic products are on year.

    Mikat Watches International Guarantee: If during the warranty period beginning on the date of purchase your watch becomes defective due to faulty materials or workmanship we guarantee to replace free of charge the defective part providing:

    The watch has not been damaged due to accident, misuse, wear and tear, neglect or damage caused during transmit to and from the purchaser.
    Repairs are only carried out by accredited Mikat Watches agents using correct spare parts.
    That a proof of purchase is provided. Failure to enclose the proof of purchase could result in a charge being made.
    Please note that the warranty does not cover the life of the battery or normal wear and tear of the case and strap.
    The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Mikat Watches
    If the problem is not covered by the warranty or if you warranty has expired, charges apply.

    Free estimates will be given on chargeable repairs.

    When returning your watch for service please pack it in a sturdy box (not the original presentation case) to ensure maximum protection.

    Send it by registered mail with your proof or purchase and reason for its return. Include your name, return Address and daytime telephone number.