Close
(0) items
You have no items in your shopping cart.
All Categories
    Filters
    Preferences
    Search

    Shipping & returns

    SHIPMENT & DELIVERY

    All Orders are made to order and shipped from our warehouse in Istanbul, Turkey. Once an order is submitted, we begin to process it the following business day. Orders are packed and shipped wihtin 24-72 hours from Monday-Saturday. Orders placed on the Sunday and select holidays are processed on the next business day.

    If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed and you will receive and email immidiatly.

    Tracking information is emailed to you once the order is shipped out with those express shipping agnets are below.

    • DHL / UPS / FEDEX / TNT : 3-7  Working Days
    • Aramex: 2-5 Working Days 
    • TURKISH AIR POST MAIL (PTT): 15-40 DAYS

    To ensure you receive your delivery upon minimum tax, we can declare as "GIFT/SAMPLE", instead of shipping as cargo. In this way, any applicable import duty ( which will be lower ) will be covered by you. Please note that ALL IMPORT TAX IS CHARGED FROM YOUR LOCAL GOVERNMENT IS NOT OUR RESPONCE, so please check your check your government tax rate before you purchase.

    RETURN POLICY

    If for any reason you are not content with the item you have bought, you may return it to us within 30 days after delivery provided that the product is in its original package and undamaged.As we have representitive offices in world wide, please kindly let us know before you return the items so we may redirect you to return the items which is near by your country or cities. your return item may charged by our local customs so DO NOT RETURN THE ITEM WITH FAST EXPRESS, try to return us with your local post mail. Please note our FORMAL & EVENING DRESS’ RETURN POLICY IS MAX. ONE DAY AFTER YOU RECEIVED. Please be kindly reminded that the customer is responsible for the return shipping costs. Once we receive the item and confirm it"s not damaged, your refund will be processed within 3-7 working days.

    WARRANTIES AND REFUNDS

    The warranty for Mikat watches is 2 years for digital products and 1 years for analog-digital ones from the purchase date. If your watch fails to operate to its specification during the warranty period, we, Turkum International, as the original supplier of your product, or an authorised Mikat Watches stockist, depending on your location, will repair or replace it. Warranties for other electronic products are on year.

    Mikat Watches International Guarantee: If during the warranty period beginning on the date of purchase your watch becomes defective due to faulty materials or workmanship we guarantee to replace free of charge the defective part providing:

    The watch has not been damaged due to accident, misuse, wear and tear, neglect or damage caused during transmit to and from the purchaser.
    Repairs are only carried out by accredited Mikat Watches agents using correct spare parts.
    That a proof of purchase is provided. Failure to enclose the proof of purchase could result in a charge being made.
    Please note that the warranty does not cover the life of the battery or normal wear and tear of the case and strap.
    The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Mikat Watches
    If the problem is not covered by the warranty or if you warranty has expired, charges apply.

    Free estimates will be given on chargeable repairs.

    When returning your watch for service please pack it in a sturdy box (not the original presentation case) to ensure maximum protection.

    Send it by registered mail with your proof or purchase and reason for its return. Include your name, return Address and daytime telephone number.

     

    DEFECTIVE, DAMAGED OR MISSHIPPED ITEMS

    Defective, damaged or miss-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide our sales with photographs clearly showing the problem with the dresses.

    Order Issues

    • We may not accept your order if the product you requested is out of stock.
    • Product availability. This site shares information regarding the availability of merchandise and this information can be used to estimate the time within which the company will ship the order. However, this site cannot guarantee immediate shipment after the order is placed as the inventory may vary. In case the shipment is delayed, this site will notify you through emails.
    • If we reject your order due to an error in pricing and/or other information about the merchandise, then we will notify you at the email address that you have provided. Once the error has been corrected, we will ask you whether or not you would like to re-submit your order to purchase the relevant merchandise.
    • If we have notified you that your order has been accepted by sending you a shipment confirmation email, then you will not be required to pay a price that is greater than the price that was displayed on this website at the time at which you placed your order. If we have distributed merchandise that is different from the description of the relevant merchandise (as displayed on this website at the time at which you placed your order), then you may request a return or an exchange. For additional details, please review our Return Policy down below this site.
    • Although it is unlikely that we would refuse to accept an order, we reserve the right to deny any order for any reason, including where the following situations arise: (i) insufficient information or errors in billing, payment, and/or shipping information; (ii) orders that cannot be processed due to erroneous information that you have provided, which includes, but is not limited to incorrect credit card or debit card number, expiration date, security value, or other incorrect information regarding payment types; (iii) suspected fraudulent information; or (iv) delayed shipment or unavailability of merchandise.
    • We may refuse to accept any order if fraudulent activity is suspected. We may refuse to process any subsequent order from a customer who has a history of placing fraudulent orders.
    • We may refuse any order that is connected with a previous credit card dispute.
    • We may not accept your order under circumstances that we deem fit. For the orders we cancel or do not process, you will not be charged or refunded.
    • TURKUM INTERNATIONAL also holds the right to verify your identity.