SHIPMENT & DELIVERY
All Orders are made to order and shipped from our warehouse in Istanbul, Turkey. Once an order is submitted, we begin to process it the following business day. Orders are packed and shipped wihtin 24-72 hours from Monday-Saturday. Orders placed on the Sunday and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed and you will receive and email immidiatly.
Tracking information is emailed to you once the order is shipped out with those express shipping agnets are below.
To ensure you receive your delivery upon minimum tax, we can declare as "GIFT/SAMPLE", instead of shipping as cargo. In this way, any applicable import duty ( which will be lower ) will be covered by you. Please note that ALL IMPORT TAX IS CHARGED FROM YOUR LOCAL GOVERNMENT IS NOT OUR RESPONCE, so please check your check your government tax rate before you purchase.
If for any reason you are not content with the item you have bought, you may return it to us within 30 days after delivery provided that the product is in its original package and undamaged.As we have representitive offices in world wide, please kindly let us know before you return the items so we may redirect you to return the items which is near by your country or cities. your return item may charged by our local customs so DO NOT RETURN THE ITEM WITH FAST EXPRESS, try to return us with your local post mail. Please note our FORMAL & EVENING DRESS’ RETURN POLICY IS MAX. ONE DAY AFTER YOU RECEIVED. Please be kindly reminded that the customer is responsible for the return shipping costs. Once we receive the item and confirm it"s not damaged, your refund will be processed within 3-7 working days.
WARRANTIES AND REFUNDS
The warranty for Mikat watches is 2 years for digital products and 1 years for analog-digital ones from the purchase date. If your watch fails to operate to its specification during the warranty period, we, Turkum International, as the original supplier of your product, or an authorised Mikat Watches stockist, depending on your location, will repair or replace it. Warranties for other electronic products are on year.
Mikat Watches International Guarantee: If during the warranty period beginning on the date of purchase your watch becomes defective due to faulty materials or workmanship we guarantee to replace free of charge the defective part providing:
The watch has not been damaged due to accident, misuse, wear and tear, neglect or damage caused during transmit to and from the purchaser.
Repairs are only carried out by accredited Mikat Watches agents using correct spare parts.
That a proof of purchase is provided. Failure to enclose the proof of purchase could result in a charge being made.
Please note that the warranty does not cover the life of the battery or normal wear and tear of the case and strap.
The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Mikat Watches
If the problem is not covered by the warranty or if you warranty has expired, charges apply.
Free estimates will be given on chargeable repairs.
When returning your watch for service please pack it in a sturdy box (not the original presentation case) to ensure maximum protection.
Send it by registered mail with your proof or purchase and reason for its return. Include your name, return Address and daytime telephone number.
DEFECTIVE, DAMAGED OR MISSHIPPED ITEMS
Defective, damaged or miss-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide our sales with photographs clearly showing the problem with the dresses.